Support
Contact us
Email service@zzgamez.com with your question, bug report or feedback. Tell us your device (for example iPhone 16, Android phone, Windows PC or which web browser) and the game version from Settings so we can help faster. We usually answer within a few days.
Common questions
- How do I keep my progress on a new device? Sign in from the start screen or Settings with the same e-mail on both devices. Your heroes follow your account across iPhone, Android, PC and the web. Guest progress lives on one device (or one browser) only.
- The game says another device is playing. One device plays an account at a time. Choose Take over to continue here; the other device pauses.
- Does the game progress while I'm away? Yes, up to 24 hours of offline progress is granted when you come back.
- Playing in the browser? Sign in so your progress is also saved to your account: a guest's progress lives only in that browser and is lost if its site data is cleared.
- I forgot my password. On the sign-in screen tap Forgot password? and we will email you a reset link. Still stuck? Email us from the address you signed up with.
Deleting your account and data
In the game: Settings → Delete my data removes your cloud save and your account. Or email service@zzgamez.com from the address you signed up with and ask us to delete it.
Privacy
See the Privacy Policy.
Purchases and refunds
A purchase belongs to the game account it was bought for and works wherever that account signs in. For refunds see the Refund Policy; web orders can also be looked up at paddle.net.